Technology
The capability of BuPro is to a large extent the
result of the technology edge that we strive to have and
maintain with respect to our work and the delivery
mechanism.
The Technology policy of the company is to adopt
technology that provides speed, verifiability as well as
scalability and reduced dependence on human
intervention.
We
constantly endeavor to use technology to give us the
best solutions for classy performance on all key
parameters – timeliness, accuracy and security.
Our Workstations have genuine inbuilt Microsoft Windows XP
operating systems acquired from premier vendors and
fitted with two LCD monitors (one to display application
software and the other for the document display) so that
the Operator need not spend time toggling between the
two. She can see the document and the system
simultaneously (pretty much like she could do in a
manual environment).
To assure our customers that we prohibit the use of
pirated software and deployment of unapproved software
on our workstations, we use only thin client PC in all
workstations with its advantages of security,
reliability and efficiency.
Security
The Security policy of the company drives at
guaranteeing to the customer complete protection from
loss of time or money on account of any lapses of
security.
In this regard, two important aspects of Security that
are relevant, even crucial, are:
-
Data security
-
Physical security
Data Security
Since there is no hard drive or floppy drive, thin
clients are protected from the use of unauthorized
software or viruses. Data cannot be copied to a disk or
saved to any other location than the central server. All
software maintenance, upgrades and virus protections are
performed on the server, which makes it easier for IT
managers to keep networks running smoothly and
efficiently, performing tasks remotely rather than
multiple times at multiple workstations.
Physical Security
Internal control is a major part of managing an
organization, serving as the first line of defence in
safeguarding assets as well as preventing and detecting
errors and fraud.
Internal control in BuPro is designed to provide
reasonable assurance regarding prevention and/or prompt
detection of unauthorized acquisition, use, or
disposition of an organization's assets. From improving
operational processes to implementing new technology,
appropriate internal control is a key factor in
minimizing problems and managing change.
-
Document Security:
Client documents are placed only on their native
servers so that no client data resides at the back
office. The client has full control with data at any
time at any place but the back office can only view
the data. All other access is restricted.
-
Recruitment controls:
Any system is only secure as long as the people who
use it can be made accountable, and BuPro
takes great care in filtering candidates for
Operations through a reference check as well as a
background check before hiring.
-
Access to work area:
Employees are allowed to enter the back Office using
photo-ID and Access cards only.
-
Camera Facility:
The employees are closely monitored in the
BackOffice using video surveillance for which the
clients are given 24-hour online access to view the
back Office team live.
-
Desktop policy:
The users cannot keep any data in the local
machines.
-
Clear Desk policy:
The clients’ documents (printouts) or any
confidential papers are kept under lock and key.
-
Password policy:
All user level passwords are changed on a monthly
basis. All passwords are confined to the password
protection guidelines.
The Operations infrastructure therefore ensures at all
times
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Safe and secure environment
-
Background checks on new recruits
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Predefined access code at the entrance
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Paperless office environment
-
Restricted
internet access and firewall structure
Workflow Management: Quality Management
System (QMS)
BPO services in the FAO space require an effective data
and document processing system to be the backbone. In
order to be genuinely customer-focused, the system must
provide:
-
efficient workflow and time management
-
assurance of work quality
-
sensitive filing and referencing
To
fulfill this need, we have a user-friendly Quality
Management System (QMS) developed by our technical
experts, which combines several great features:
-
Complete transparency to the customer, ensuring at
the same time total privacy
-
Facility for interaction, which guarantees unimpeded
movement of the job
-
Regular status update, resulting in tremendous
real-time efficiency
-
Alert mechanisms that ensure that urgent matters are
highlighted and handled with no loss of time
-
File management that provides both quick and easy
filing as well as fast retrieval
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