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| Small and medium-sized accounting firms need to know if a program will actually
work, and they need to know this BEFORE they spend the money. We at
BuPro USA are conscious of this, and have fashioned our p r i c i n g
m e c h a n i s m accordingly.
BuPro USA’s pricing
system is easy and quick. We give you a free trial of two tax returns
and/or one month of a client’s bookkeeping. After a satisfactory trial
you decide to hire our services, and our costing is simple and
guaranteed: you tell us what the fee you receive from your client is; and our cost to you is a flat 25% of that fee. Our fee includes
preparation, US style review and delivery of multi-packages of PDF
files that you simply print and deliver. And you do not pay us till you
accept our work. |
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Facilities, People,
Customers, Case Studies |
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Our Facilities
BuPro's back office is
located in Chennai, India, a major metropolitan city.
Companies located in Chennai have
captured and converted the interest in the BPO segment in a big
way. Several multinational corporations (MNC’s) have established
bases in Chennai to cater to the needs of their global business,
and a good many third-party service providers have also got into
the space.
Chennai
is a destination of choice for BPO activities. Educated,
low-cost manpower and a favorable work culture are the
advantages of Chennai. The low attrition rate in Chennai - which
is about 15 per cent, compared to over 50 per cent in most of
the other major Indian cities - is another notable attraction.
Human Resources (HR) and Training
The
outsourcing space, and particularly the FAO, is all about
getting the right people, training and nurturing them, and
keeping them. The challenges thrown up in this endeavor are:
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Picking people with the right skill-sets
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Educating them to meet the job requirements
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Retaining their motivation and consistency of performance
BuPro
is singularly blessed in regard to all three aspects of the HR
and Training suite listed above and can claim complete
confidence in being on top of this resource requirement.
The
company has a carefully customized Training module that
comprehensively covers not just the software suite on which work
has to be done, but the broader subject that is the basis of the
job being done, the customer-specific learning, and effective
communication with the customer.
• BuPro’s
approach to retention of employees is built on the premises of
learning and self-development all the time, scope for steady
advancement, and a compensation system designed to reward
creativity and customer-centricity.
Key Customers
BuPro’s
customers include
• Three major CPA
firms in Louisiana with a total of over 250 clients
• The firms
provide services in all aspects of accounting, taxation and
financial advisory
Case Study 1
Business situation:
In the
case of a premier client of one of the firms, the problems were:
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Incomplete documentation
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Difficulty in collecting receivables
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Difficulty
in tracking payables
Solution and services provided by BuPro:
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Chat
by the Account Manager with the firm’s Head to understand
the account
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Review
of the financials of the latest period for which the
accounting is complete
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Getting clear directions from the firm on what is expected
of the back office
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Identifying and segregating the backlog of work and current,
regular work
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Daily
status report to update customer on the progress of work and
clarifications needed
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Forwarding of key outputs/reports for clearance by customer
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Completion of the bookkeeping and reconciliation of
receivables & payables
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Issue
of final management report
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Tickler system set up to remind customer of ongoing
deadlines for invoice payments to be collected and bills to
be paid
Impact
on business:
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The
firm installed a regular alert system, thereby reducing
missed deadlines
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The
head of the firm reported direct cost savings
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Operational efficiency on current businesses meant he could
look for additional business
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His
own relationship with existing customers became far more
comfortable
Customer feedback:
We received
mail from the customer, not only complimenting us for the job
done but stating unequivocally that “you’ll be our back
office going forward. I have gained substantially from your work
and I’m indeed grateful”.
Case Study 2
Business situation:
A major
Accounting form in Kansas had a troublesome tax return that needed to
be filed urgently in view of time deadlines, but data was not
forthcoming from the client.
Solution and services provided by BuPro:
- On the
basis of the expertise gained through experience and study
of numerous returns, we were able to piece together the data
elements required for the return
- Instead
of waiting for data we put forward alternatives and asked
the client to select the data point that applied to her
- This
was an unusual approach from an outsourced partner, as most
outsourced vendors do not go beyond what is given to them,
and do not prompt the client and enable her to give the
inputs
Impact
on business:
- The
client took less than 30% of the time she felt she would
have to take for answering the questions related to the
inputs
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Consequently the firm was able to give us the inputs well in
time for finishing the return
- The
sharp reduction in the throughput time delighted both
the client and the firm
Customer feedback:
The mail
we received from the customer is what any service provider would
equate to an Olympics gold medal:
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The work returned to me today was of exceptional quality. I
am pleased beyond words and look forward to a long &
prosperous relationship for both parties. You have made it
possible for our business to grow beyond hours on the clock,
expand our markets, sleep during
tax season, and
even take an occasional sick day. I've been searching for a
solution like this for more than 3 years. We are sincerely
grateful. Thanks.
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